Get in touch
Support and billing
Anything about your account, uploads, portals, invoices or a plan. The fastest route for almost everything.
Privacy and your data
Access, correction, deletion, portability, or a data processing addendum. If you were invited to a portal and want your details removed, start here.
Legal, abuse and security
Legal notices, reports of content or conduct that breaks our Acceptable Use rules, and security vulnerability disclosures.
Copyright (DMCA)
Takedown notices and counter-notices. Include everything listed in Terms §11 — an incomplete notice may not be effective.
When to expect a reply
We aim to answer support email within 1 business day. Requests that carry a legal deadline are answered within it: 45 days for a privacy request under a US state law, one month under the GDPR, and 3 business days to acknowledge a security report.
A few things we cannot help with
A broken or expired delivery link. If a creator sent you a portal link and it no longer works, only they can issue a new one — share links are controlled entirely by the person who created them, and we cannot restore or reissue one on your behalf.
A dispute about paid work. Client payments run directly between the client and the creator on the creator’s own Stripe account. We are not a party to that arrangement and cannot reverse, release or withhold a payment — Terms §6.
Postal address
We do not publish a postal address yet. Email is the address for notice under our Terms of Service; send legal notices to legal@filesaurus.com.